Centurion ICC Travel Executive - Nights Job in Brighton, United Kingdom

Centurion ICC Travel Executive - Nights
AutoReqId 118596BR
Responsibilities This exciting, fast-paced team formed only 2 years ago, in line with the Titanium Revitalisation of the Centurion International Currency Cards (ICC). Due to its success, we now need to expand the team in order to continue to offer best in class service to our small base of customers.
This multi-skilled customer service role involves taking incoming calls from International Centurion card members regarding their Travel and Membership Rewards enquiries. Dealing with the most prestigious Centurion International Currency card members, you will be responsible for taking ownership of customer requirements and delivering the highest level of personalised service in the above areas.
As an ICC Travel Consultant you would be expected to service incoming business and leisure travel requests. These encompass all aspects of the travel environment e.g. Flights/Hotels/Car Hire/Ferries/Rail/Brochure Holidays. You will own the end-to-end process, therefore taking total ownership of the enquiry is vital.
As our customers will be consulting with you for their travel itineraries, strong customer servicing skills are paramount in order to deliver a WOW experience. This is a target driven environment where goals and objectives are set and monitored on key performance indicators including quality, phones and driving revenue. The ability to work well under pressure either alone or as part of a team is essential. Applicants will need to be flexible as the department works on a nights shift rota of 4 days on followed by 4 days off (shift allowance is paid depending on the hours worked).
As premium service providers, Membership Travel Service International is a challenging yet rewarding environment in which to work. In recognition of this position of responsibility you will receive in-house training which will be on-going throughout your career in American Express. This will enable you to deal with the varied requests from our card members in a professional and knowledgeable manner.
Required Qualifications Travel industry experience is essential.
Previous customer service and call centre experience preferable.
Fully proficient in written and spoken English and Spanish.
IT literacy, use of databases and internet search sites.
High level of communication skills particularly using telephone and e-mail medium.
Research/information gathering and problem solving skills.
Time management skills prioritising and responding promptly to customer calls and requests.
Knowledge of travel geography and destinations around the world.
Ability to cross-sell with relevance additional travel ancillaries and card member benefits i.e. transfers and lounge access.
Ability to work on own initiative or as part of a team where required.
Work Location Country United Kingdom
Classification Full-Time - Regular
Job Function Travel