Personal Shopping Specialist - Full Time Job in Beijing, China

Requisition Number 4327112
Job title Personal Shopping Specialist - Full Time
Location SanLiTun- Beijing
Country
City
State/Province
Job type Full Time
Job description KEY OBJECTIVES
Primary responsibility is to implement the Retail vision for a transformational customer experience by providing complete and appropriate solutions for every customer. This individual focuses on providing an exceptional service experience through appointment based shopping. Develops and implements a strategic plan specific to their store. This person is passionate about our products and our customers, and is relentless in providing an unparalleled personal shopping experience. They build and maintain personalized and sustainable customer relationships. Supervises the operations of a personal shopping team comprised of Mac Specialists, under the direction and supervision of the Red Zone leader.

DUTIES
Passionately drives the store team to build long term relationships with customers through personalized service that exceeds customer expectations.
Briefs management on the activities of the Personal Shopping team during leadership meetings.
Partners with Red Zone leaders to identify individuals to participate on personal shopping team.
Work with management to ensure all red zone customer service escalations are addressed in a timely manner; leverage personal shopping services to create promoters from detractors.
Organizes and maintains all client contact and purchase history for the purpose of building sustainable client relationships.
Develops in-store strategies to attract new customers, market personal shopping services and build loyalty to the brand.
Maintains detailed knowledge of current promotions and programs, local demographics, and event opportunities.
Good knowledge of company policy and procedures and ensures compliance with all personal shopping policies, programs and initiatives.
Educates and trains, Mac Specialist Mac Genius and Creative teams on the positioning of personal shopping.
Conduct weekly meetings with Red Zone leader and personal shopping team to review store performance, goals and develop upcoming activities and strategies.
Manages and maintains concierge with to ensure adequate allocation of personal shopping resources.

Typically requires some High School education. 2-3 years of retail experience preferred and proven ability to provide complete solution