Customer Relations Rep- Bilingual Job in Markham, Canada

Requisition Number 4363451
Job title Customer Relations Rep- Bilingual
Location Markham
Country Canada
City Markham
State/Province Ontario
Job type Full Time
Job description At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact !
The primary responsibility of the AppleCare Customer Relations Representative is to resolve complex customer issues efficiently and effectively while ensuring the customer receives a world-class experience. Our representatives will utilize excellent decision-making, judgment and communication skills while providing exceptional customer satisfaction.
The ideal candidate must be passionate about Apple products and our Customers. This position primarily support Canadian customers. The candidate must be fluent in French.
In addition to Apple product knowledge, our representatives will be customer focused, self-motivated, friendly and professional. Customer Relations Representatives are responsible for COMPLETE ownership of our customers issues, from the initial call or inquiry through complete satisfactory resolution and follow up. We are seeking a representative who can provide creative and unique solutions for customer inquiries.
In addition, an Apple Customer Relations Representative exercises prudent judgment to identify and escalate emerging product or customer dissatisfaction issues upward and outward. Our representatives are empowered to identify creative solutions that not only satisfy, but to delight the customer while balancing company and customer needs.
Desired Behaviors
Customer focused, friendly and detailed oriented individual
Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
Ability to maintain a positive attitude in high stress/fast paced work environment
Ability to demonstrate sincere compassion and empathy for customers issues and problems
Drive for results, demonstrates high degree of drive and determination
Adaptive and flexible to changing technologies, process and environments.
Ability to work and make decisions with minimal supervision
Team player, reliable and dependable
Scope of Responsibilities/Expectations
Analyze and resolve a wide variety of complex customer issues
Exercise multi-tasking skills when managing multiple systems and applications
Proactively utilize strong problem solving skills in order to deliver customer focused solutions
Provide consultative solutions to the customer

Specific Knowledge/Skills
Candidate must be fluent in French.
Normally requires a College or University degree plus 2-3 years of experience in a customer service/support environment, or equivalent.
Requires strong organizational skills, written, verbal communication skills.
Flexible to work varied shifts on a 7-day schedule. May require working non-standard business hours including weekends.