Genius Job in Whitehall, PA 18052

Job title Genius
Business Group United States-Retail
Job description Youre fascinated by the way things work and the reasons they sometimes dont. You sometimes rearrange your computer setup just for fun. You were the kind of kid who took things apart just to put them back together (correctly). If this sounds like you, youre our kind of Genius.
A candidate well love:
You provide white-glove treatment to customers
Your friends and family see you as an absolute technical guru
You have some background in tech support or customer service
You have a burning desire to solve problems
You can communicate technical concepts in laymans terms
You have a sense of urgencybut also the ability to keep your cool
You share a passion for technology and Apple products
A position youll love:
Solving problemsthings happen and youre there to fix them
Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis
Troubleshooting and repairing Apple hardware and software
Juggling customer and product issues with a genuine sense of urgency
Turning around repairs to customers as quickly as possible
Being one of the go-to people for technical knowledge in the store
Having passion about customer service and a commitment to exceeding expectations
The ideal opportunity to use what you know:
A job at an Apple Retail Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to peoples lives with your technical know-how.
To delight. Enrich. Impress. Engage. Inspire.
Are you ready to join the retail revolution?
Apply now.