Sr. Application Technical Support and Business Analyst Job in Hurst, TX 76054

Sr. Application Technical Support and Business Analyst

Requisition ID
28101
Business
Bell Helicopter
Full/Part Time
Full-time
Location


Hurst

TX
Country
US
Relocation
Not Available


Description



Business Name: Bell Helicopter Textron

Sr. Application Technical Support and Business Analyst

Job Summary:

The Sr. Application Technical Support and Business Analyst’s job is to support the day to day operation of the Visiprise system architecture. The position ensures a stable system by performing the following duties:


• Responding to help desk tickets or system generated errors messages
• Resolving the ticket or escalating as needed
• Coordinating issue resolution between users and outside vendors
• Testing and applying system upgrades
• Maintaining support documentation
• Modifying application settings
The position may require working second shift or weekends. The supported system primarily runs in a MS Windows Server environment, with connections to IBM Mainframe and SAP systems.


Responsibilities include by not limited to:

• Providing initial application support to a user community
• Acting as the initial *first responder* to any technical application or system errors that occur
• Troubleshooting through resolution of issues related to configuration, testing, releases, installations, and monitoring of mission critical applications to include performing system and network troubleshooting and resource optimization
• Escalating unresolved issues quickly and effectively to the second tier technical team for resolution; and the respective back end systems
• Act as a liaison when issues require Business decisions to fix a process or define a new enhancement.
• Act as a tester for unit testing to verify any changes in the Visiprise software or configuration.
• Assist with writing any Business Requirements, Functional Specs, Technical Specs and Test Cases to support bug fixes or enhancements.
• Modify application settings and system validation tables within or out of the Visiprise application
• Act as a liaison when issues require Business decisions to fix a process or define a new enhancement.


Experience:
The job requires experience in the following areas:

• Supporting enterprise applications
• Deploying and supporting enterprise applications
• Understanding of client/server based applications and basic networking technologies
• Working knowledge of relational database systems with ability to run basic SQL commands
• Working knowledge of windows server administration
• Working knowledge of source code control systems.
• Understanding of how Data in Visiprise flows between operations, internal modules and external systems.
• Training in Visiprise interfaces and configuration to troubleshot issues that are outside the normal transactional flow.

Preferred: Experience working with Citrix, Oracle, Windows Server 2003, Subversion.

Optional but a plus: Experience as user executing jobs on a mainframe system or VB/C# .Net

Education: Bachelors degree in Management Information Systems, Computer Science or equivalent degree plan; or equivalent work experience is required.

Experience: At least 5-7 years work experience as a technical support personal, windows system administrator, or software release manager

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Textron is an Equal Opportunity Employer (M/F/D/V)










For positions in U.S. locations only: Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.