Technical Solutions Cons I (Pipeline) Job in Rio Rancho, NM 87124

Title: Technical Solutions Cons I (Pipeline)
Location: New Mexico - Rio Rancho
* The RSAA (remote support account advocate) is dedicated to providing the highest level of remote customer support service to HP's top Mission Critical customers.
* Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.
* Exercises independent judgment within defined parameters.
* Acts as team member by providing information, analysis, and recommendations in support of team efforts.
* Develops expertise and practical knowledge of applications within business environment.
* Utilizes professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience.
* Maximizes customer's system availability for those customers with various levels of Mission Critical account support by:
* proactively assisting customers to reduce problem occurrence,
* addressing remote support needs,
* identifying and minimizing risk and coordinating resources for timely problem resolution.
* Develop and grow customer account relationships and actively promote HP's Mission Critical solutions within assigned accounts.
* Ensure a high level of customer satisfaction and loyalty.
* Develop and maintain close, positive working relationships with all members of the HP support team.
* Be a technical consultative resource to customers and all members of the HP support team
Musts:
* Bachelor's degree in Computer Science, Information Technology or an equivalent combination of education and experience
* Working knowledge of Operating Systems (i.e. Microsoft, Unix, Linux, SAP)
* Excellent oral, written and telephone communication skills
* Ability to solve problems, anticipate needs, develop and propose solutions and build consensus
* Ability to build and maintain ongoing relationships with customers, peers and support partners
* Ability to effectively interact and communicate with people at all levels
* Direct customer support experience
* HPUX knowledge/experience or system administration knowledge/experience
Desired:
* Basic knowledge of HP products and services
* Base of technical knowledge and experience with some in depth knowledge in an area of specialty.
* Excellent presentation skills
* Experience in mission critical IT environments
* Storage knowledge/experience