Technical Solutions Consultant I EVA Storage College (Pipeline) Job in Rio Rancho, NM 87124

Title: Technical Solutions Consultant I EVA Storage College (Pipeline)
Location: New Mexico - Rio Rancho
"HP may not sponsor individuals for immigration benefits in this position.
This is a (Post-Graduate, Graduate or Entry-Level) opportunity.
The successful candidate MUST be pursuing their degree or have graduated within the past 12 months."

JOB DESCRIPTION
This position is responsible for delivering remote storage customer support in a manner that establishes HP as the premier networked storage support provider. Also, provides support for storage and SAN products in complex configurations and is responsible for call logging, entitling, documenting, troubleshooting, diagnosing, and using elevation and escalation processes when appropriate.
PERFORMANCE METRICS:
* Customer Satisfaction - Deliver service and support in a manner that provides a positive customer experience and reflects HP's commitment to excellence.
* Productivity - Be available to take in-bound calls and electronic events and use offline time effectively.
* Technical Competency - Continually develop knowledge & experience on Storage/SAN products.
* Teamwork and Quality - Contribute to a positive work environment, share knowledge, identify process issues, embrace change, and complete accurate and timely administrative duties.

REQUIREMENTS:

* BA Degree in Computer Fields ie., EE, ME, CE, CS, CIS, MIS, IS
* Strong PC Hardware knowledge - Hard drives, Controllers, SCSI, Fibre
* Microsoft Operating Systems knowledge - NT, Win2k, Win2k3
* Strong Verbal and Written communication skills in the English language
* Troubleshooting/Problem solving skills
Desired but not mandatory:
* Server/Networking knowledge
* Additional Operating System knowledge - HPUX, Linux, Tru64, MPE, Netware
* Previous Customer Service and Support experience
* Knowledge of Data Storage, Storage devices (Hard Drives) and Raid Levels