TRICARE-Intake Manager - Richardson Texas Job in Richardson, TX 75081

Title: TRICARE-Intake Manager - Richardson Texas
Location: TX-Richardson
UnitedHealth Military & Veterans Services is part of the family of companies that make UnitedHealth Group one of the leaders across the US health care system.
We serve those who serve our nation, providing quality health care services to millions of military beneficiaries across the South.
Our commitment to helping people live healthier lives, and to continue the honor, satisfaction, and quality of the TRICARE military health benefit program is greater than ever. Our efforts complement the Military Health System to demonstrate the best blend of public and private health care solutions.
It's not just business as usual. It is one of our proudest endeavors.
Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function includes intake, notification and census roles. - Manages and is accountable for professional employees and/or supervisors.- Impact of work is most often at the local level.
Primary responsibilities include:
Overseeing Non-clinical intake staff
Operational management, including performance management, conflict resolution, workflow, etc
Building relationships with internal and external customers
Developing program initiatives; creating policies and procedures, workflows
Ensuring Tricare contract as well state and federal compliance
Facilitating weekly team meetings as indicated by business need
Facilitating monthly staff meetings
Mentor and train staff as indicated
Working closely with upper management
Educating providers about our program
Work closely with the Medical Treatment Facilities, Tricare Regional Office and any other military facility as indicated
Sets team direction, resolves problems and provides guidance to members of the team.
Works closely with other managers to support and maintain a uniform team.
Coaching experience.
Strong written and verbal communication skills.
Strong critical thinking skills.
Strong ability to influence and motivate.
Understanding of change and ability to move staff along the continuum of change.
Excellent conflict management skills.
Able to work under pressure.
Strong ability to prioritize.
If you're ready to help make health care work better for those who serve our nation. If you are smart, creative, and committed. If you want to make a difference. Consider being part of the elite team at UnitedHealth Military & Veterans Services.
3 years of management experience in a Managed Care call center/processing center
BA/BS Degree in business with emphasis in healthcare operations preferred.
Demonstrated experience / knowledge with military health plans and programs is preferred
Excellent operational problem-solving skills; ability to resolve operational issues quickly and effectively
Experience with transactional based operations preferred. E.g. processing authorizations, claims
Proven project management skills
Excellent organizational and leadership skills
Excellent conflict management skills
Ability to successfully work in a change environment
Proficient with operational reporting
Strong analytical skills
Excellent verbal, written and presentation skills
Ability to manage internal and external customer relationships and expectations
Ability to understand, interpret and convey technical and procedural information effectively




Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.